Components Lead Time (Excluding Delivery)
2- 3 Business Days for individual components, peripherals, chairs etc
Laptop and Nuc Lead time (Excluding Delivery)
2-4 Business Days (Depending on Configuration – some purchased upgrades may be required on SSD and Ram plus software installation
Desktop Computers Lead Time (Excluding Delivery)
5 Business Days – (Our machines are built from scratch and so we offer a large array of options regarding our machines)
Delivery: 3 – 5 Business Days – This is dependent on Courier Lead Times provided to us, and so could change.
General
We only ship to residential or work addresses, please note that our shipping options exclude insurance on all expensive items. We recommend contacting us for a quote to include insurance on your order – Once an order has been processed, the customer will receive a tracking number along with confirmation of the courier handling the delivery
Refund Policy
Please note: We allow 48 hours in which to cancel an order for a complete refund to cover wrong orders, all refunds for damaged or DOA products (dead on arrival) are issued to us by the supplier in question and then the client will be refunded for the faulty product. We do not refund for software products that have been opened or tampered with.
Returns Policy
All items bought from I Love Computer come with a warranty as supplied by a 3rd party (our suppliers) We will only refund a customer where an item has been refunded by the supplier.
If an item arrives DOA (dead on arrival) we require the product to be returned to us within 48 hours of it being purchased that we can send it back to our suppliers to be checked and a refund process initiated.
We will require all merchandise and packaging such as cables, manuals, cd’s, brochures etc that came with the product purchased, if there are any items missing we may refuse a refund until the items are returned. For items like Monitors, laptops etc the warranty is held with the authorized service centre.